Refund policy

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@loukiana.com. Please note that items for exchange will need to be sent to the following address: Armenias 16, 2003, Nicosia, Cyprus.

You can always contact us for any exchange question at info@loukiana.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Please note, we do not accept returns for refunds. We only offer exchanges. If you have any issues with your exchange, please contact us at info@loukiana.com.